Bonnie Patrick Mattalian is president of the Club & Spa Synergy Group, LLC. She builds high-performance teams and businesses in both the private and not-for-profit sectors in the fitness and wellness industries. A consultant with proven solutions for customer experience delivery success, financial profitability, project management, not-for-profit advancement, business evolution and scalability, and leadership/organizational development, Bonnie is renowned for understanding fitness consumer insights and behaviors, having facilitated the successful launch of over 60 centers and turnarounds for another 20 locations throughout her career. She supported the roundtables and provided the written report and analytics for the 2021 Club Management System Survey.